Frequently Asked Questions
Everything you need to know about your journey to clear skin.
How long does it take to see results with Proactiv?
While some users see improvements in just a few weeks, it typically takes 6 to 8 weeks of consistent daily use to see significant results as your skin adjusts to the treatment cycle.
What is the 60-Day Money Back Guarantee?
We want you to be satisfied. If you are not happy with your results, you can return the containers within 60 days of receipt for a full refund of the purchase price, even if the bottles are empty.
Can I customize my subscription frequency?
Yes, you can easily manage your subscription through your account dashboard. You have the flexibility to change your shipping frequency, skip a delivery, or swap products to fit your skincare needs.
How much does shipping cost and how long does it take?
Standard shipping typically takes 7 to 10 business days. Shipping costs vary based on the promotional offer selected at checkout, but we frequently offer free shipping on initial kit orders.
Are Proactiv products safe for sensitive skin?
Proactiv offers different formulations, including Proactiv+ and Proactiv Solution. If you have sensitive skin, we recommend starting with a patch test or choosing our Proactiv+ line which features built-in hydrators.
How do I update my payment information?
You can securely update your credit card or billing details at any time by logging into your Proactiv account and navigating to the 'Billing Information' section.